Customiser Shipping Policy
How will my parcel be sent?
We utilise Australia Post and Fastway for the shipping of all of our parcels within Australia. By de4fault it is Australia Post, but when delivery will be more efficient with Fastway, we will substitute at our discretion.
For estimates on delivery times and production times please Click Here
We have the option to send via parcel post and express post as options.
Please refer to Australia post for delivery times based upon your location.
Delivery times can accurately be forecast at the link below.
International (Anywhere Overseas)
We use both parcel post and express post as options. Packaging to send overseas varies per item as to prevent damage.
Please refer to Australia post for delivery times and expense. We do not make money on postage, but we do charge to package correctly at cost of packaging and time.
Some items like mouse pads, clothing and mugs are manufactured in your country through an affiliate and delivered directly to you to expedite delivery times.
Please email us from our contact page for any additional queries.
If a parcel arrives damaged, we must process a claim before we can issue a refund or replacement item, we will require photographs of the damaged item and packaging and time is of importance. Our policies require this to have been processed before handling the replacement or refund.