Common Customiser purchase queries answered

Orders & Shipping

How long does it take for me to receive my order?

Please see our production and delivery times.

How do I create an account?

Click on My Account

How do I change my shipping address?

For an existing order, please contact us immediately, otherwise to change your standard shipping address, click My Account.

How do I track the status of my order?

You will be emailed once your product enters the production line and when your product is dispatched, a link to track the parcel will be attached.

Will you keep my credit card information on file?

No, our payment gateway (Paypal) will keep the required legal information only.

Do you charge sales tax?

Yes, all of our orders include sales tax.

Do you ship to my country?

Any country that Australia post ships to, we sell to.

Will my items come in one package?

The majority of the time, yes. When required on certain items we use third party providers, on these occasions, no.

Can I change or cancel an order after I’ve submitted it?

Please see our returns policy.

Problems with an order

What is your returns policy?

Please see our returns policy.

I received the wrong item

No you didn’t! Just kidding, please contact us, we will sort this issue out with you.

My order arrived damaged

Please see our returns policy, take photos of the product, picking slip, packaging and contact us.

Where should I mail my authorized return?

Customiser
P.O. Box 77
Golden Beach,
Queensland 4551

How do I receive customer support?

Call or email us.  See Contact Us.

Can I pre-order an item that is sold out?

Please contact us to make sure the item is still available, or if a replacement type product is coming and suitable for your requirements.