Customiser Returns Policy

Process

All of our items are made from scratch (Or blanks) from suppliers.

Upon ordering, it will join a queue until produced.

Cancelations

We are happy to issue a full refund before producing any item/product, this will be completely at Customisers discretion.

Upon product creation process, we will no longer accept cancellations.

Returns

Returns

We will only accept returns upon our approval, it is your responsibility to return the goods to Customiser. Returned goods in their produced condition will be considered for a refund based upon non satisfactory production or damaged goods. Damaged goods will require a photo of packaging, item and picking slip to be considered.

It will be at Customisers discretion as to whether or not the quality of goods is acceptable or not, if approved, we will provide a full refund including freight.

Our aim is to please and if you receive a product that is inferior quality, we will approve your return.